Choosing the right phone system can have a significant impact on the success of your business. A good phone system can improve both internal and external communications, enabling your employees to carry out their work duties and meet the needs of your customers more efficiently and effectively.
Presently, there are many different types of phone systems available in the market, and one of them is the Cloud PBX system.
What is a Cloud PBX System?
The acronym “PBX” stands for “private branch exchange”, and it refers to a telephone exchange that provides exclusive service to a particular business or building.
A PBX system connects the telephones in a company or organization to the public switched telephone network, or PSTN. It is traditionally a hard-wired system, but it has evolved into more advanced solutions over time.
Also known as VoIP PBX, virtual PBX or hosted PBX, a Cloud PBX system is a form of PBX system that carries phone calls over the Internet. It usually consists of at least one VoIP-enabled set of soft-phones and an IP PBX. VoIP telephones can come in the form of software-based soft-phones or hardware devices that are somewhat similar to ordinary phones or cordless phones.
A Cloud PBX system can be situated on your business premises, or it can serve as the backbone of your company’s phone system.
Benefits of a Cloud PBX System
Here is a look at how a Cloud PBX can make your small business seem bigger….
Frees Up IT Resources
Unlike some other phone systems, a Cloud PBX system needs little or no in-house IT support. By freeing up IT resources, it enables you to invest more in other projects that are important to your business. It is the ideal solution for small businesses that have limited technical resources.
Eliminates Multiple Vendor Confusion
If you use a traditional PBX phone system, you will have to deal with a PBX vendor, a local service provider and a telecommunications carrier, each of which has its own contract and invoice. With a Cloud-based PBX system, you only have one service provider to manage.
Provides Access from Anywhere
One of the main advantages of implementing a Cloud PBX system is that it can be accessed anytime, anywhere. It can unify multiple offices and remote employees, allowing them to dial with four digits, transfer calls and engage in conferencing with people in other locations. In the event of severe weather or other circumstances that prevent your employees from showing up for work, a Cloud-based PBX system can reroute calls to their mobile or home phones.
Offers Easy Scalability
If you decide to use a hosted PBX system, you will only pay for what you need, and you can add capacity and features whenever you want. This type of phone system can be easily upgraded to accommodate the growth of your business.
An increasing number of businesses are implementing Cloud-based phone systems to gain a competitive edge, and you will be left behind if you do not start doing the same in the near future.
A Cloud PBX system can put you on a more level playing field with your competitors.
About the Author: John McMalcolm is a freelance writer who writes on a wide range of subjects, from social media marketing to Cloud computing.
