Although Salesforce is a billion dollar company, that doesn’t mean their products are perfect solutions. In reality, countless businesses have found that Salesforce is not a good fit for their needs.
Whether you’re currently using Salesforce or have been thinking about shelling out a boatload of money to use what they have to offer, here are four reasons you should think twice about doing business with them:
Insecure and Unstable
Salesforce loves to portray themselves as the most secure way to keep all your vital business data in the cloud. However, given their huge size, it should come as no surprise that they are a target for digital thieves.
Several years ago, thieves were successful at compromising the data of countless Salesforce users. They executed this security breach through a combination of phishing and fraudulent emails.
A related issue is the downtime of Salesforce. Because the data stored with Salesforce is so important, businesses need access to it at all times. However, businesses have been stuck without this access when Salesforce has gone down.
A documented example from 2009 showed the company’s services went down for nearly an hour. While this may not sound like long to anyone who doesn’t run a business, you know that being stuck without access to a crucial part of your business for this long is enough to negatively impact it.
Not Flexible
While Salesforce views their large size as an advantage, the truth is this is actually a huge disadvantage for their customers. Because the company is so large, they provide the same solution to all of their users. Unfortunately, what works for one company probably isn’t going to be the ideal fit for another company.
As a result of Salesforce’s lack of flexibility, many businesses end up paying a ton of money for a solution that doesn’t fully fit their needs.
Costs Even More to Add Seemingly Basic Functionality
Want to integrate Salesforce with Outlook? How about add your Salesforce data to a calendar? While these seem like basic functionalities that should be included with a CRM solution, Salesforce requires you to pay even more for them.
Although Salesforce touts its app marketplace as a great way for users to customize the platform to their specific needs, the truth is it’s just one more way for the company to wring even more money out of its customers.
Little Changes are Far Too Difficult to Make
If someone wants to make a minor adjustment to their CRM system, you would expect that they should be able to take care of it on their own. Unfortunately, if a Salesforce customer wants to make a little change to the system they are paying so much to use, they can plan on shelling out even more money for an Apex’s developers service.
While a big benefit of online software is that it can give users more control over their experience, Salesforce is still stuck with the mindset and execution that caused most people to hate Microsoft products for so many years.
At Sales Nexus, we’re proud of being smaller than Salesforce. If you want to see why we believe our company’s smaller size is a huge advantage, check out how we take care of the areas where Salesforce falls short!
Craig Klein is CEO of SalesNexus which is a online CRM solution company headquarted in Houston, Texas.
